Cancellation and Refund Policy

Effective Date: 25 June 2023

Check-In/Check-Out:

• Check-in time: 1:00 PM (1300 Hrs)
• Check-out time: 11:00 AM (1100 Hrs)
• Early check-in and late check-out are subject to availability and may incur additional charges.
  
  

Room Confirmation:

• Rooms are subject to availability.
• Confirmation of a reservation requires receipt of an advance payment.
  
  

Billing:

• Business travelers (B2B): Please provide your GST details at check-in for B2B invoices.
• Important: Bills cannot be modified after check-out and will be considered B2C (consumer).
  
  

Payment Terms:

• One-night reservations: Full payment is required to confirm the booking.
• Two-night reservations:
  • 50% advance payment is required to confirm the booking.
  • Balance payment is due at check-in time.
    
    

Guest Identification:

• All guests must present a valid government-issued ID (Aadhar card, Driving License, Voter ID, or Passport) at check-in.
  
  

Swimming Pool Usage:

• Lycra or nylon material swimming costumes are mandatory for pool use.
  
  

Rate Changes:

• Room rates are dynamic and subject to change based on occupancy.
• Quotes are valid for 12 hours only.
  
  

Cancellation and Refund Policy:

• Cancellations made at least 48 hours prior to your check-in date will receive a full refund of the advance payment,minus:
  • 3% cancellation charge for payments made by credit card, debit card, or payment gateway
• Cancellations made within 48 hours of your check-in date will result in forfeiture of the advance payment.
  
  
• Payment Method and Refunds:
  • No cancellation charges will be applied for advance payments made through Google Pay or bank transfer.
  • Refunds will be processed within 10 working days.
  • The advance amount will be refunded directly to the beneficiary’s account upon submission of:
    • Cancelled cheque
    • Bank statement
    • Bank passbook
      
      

Service Charges:

• Service charges will be levied only with the guest’s consent.
  
  

Please Note:

• This policy is subject to change without prior notice. We recommend reviewing this policy before making a reservation.
• For any questions regarding this policy, please contact Meritas Hotels and Resorts.
  
  

We appreciate your understanding!